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Dear Isan Flowers Customer,
Having problems during the Checkout Process? Sometimes customers need a little help to complete our Checkout process, so we have created this page to give you information and Frequently Asked Questions (FAQ) that should help you solve most of the problems you may experience. However, if this page does not give what you need to solve a problem, don't worry (and don't abandon your order without telling us you need help!) - Isan Flowers can help you! - Simply use our Contact Us page to give us a description of your problem and we will contact you back via e-mail (or telephone if you ask us to) with help.
NOTE: Error Messages will appear at the very top of the page you have a problem on - When you have a problem, an error message may appear at the top of the screen (For Example ... <Checkout Page 1 error - No delivery info added yet.jpg>, Example 2 <Checkout Page 1 process error - Items missing from new delivery information.jpg>, Example 3 <Checkout Page 1 error - Delivery info not selected.jpg>, but because these appear at the very top of the page, you may not see it unless you scroll/move up to the top of the page and/or look at the top of your screen!
New (first-time) Customers ...
Returning Customers ...
Help for Checkout Page 1
Creating your Delivery Date, Delivery Time, Recipient Information and Delivery Address
Q I am on Checkout Page 1 and it currently looks like this - <Checkout Page 1 - No delivery info added yet.jpg>. When I click on "Next" at the bottom of the page, nothing happens - I cannot go forward to the next page of Checkout
A Have you created a your Delivery Information yet? Do you have an error message like this - <Checkout Page 1 error - No delivery info added yet.jpg> at the very top of the page? If yes, it is because you need to create a Delivery Date, Delivery Time, Recipient Information and Delivery Address for your Order (see next section below)
Q I have never created Delivery Date, Delivery Time, Recipient Information or Delivery Address for any Order before. How do I do it?
A If you have no delivery information created, the bottom part of the first screen you see in the Checkout process will look like this - <Checkout Page 1 - No delivery info added yet.jpg> On that screen, click on the brown-coloured text link that says "Click here to Add a New Delivery Address, Recipient Name, Delivery Time & Personal Message". That should take you to a new page that look like this - <Checkout Page 1 process - Adding new delivery information.jpg>. Enter your Delivery Information on this page and when you reach the bottom of the page, click the "Save" button. This should take you back to the first page of Checkout and display some of your chosen Delivery Information next to a small blank circle like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>. To go to the next page of Checkout, click on the small blank circle next to the Delivery Information you created so that a black dot appears in the circle like this - <Checkout Page 1 - Delivery info correctly selected.jpg>. Then click on the "Next" button. That should take you to "Checkout Page 2 - Please Select a Delivery Method" that looks similar to this <Checkout Process Page 2 - Selecting a delivery method (area).jpg>
Q How do I create a Delivery Date?
A Can you see the Delivery Date box near the top of the Delivery Information page like this - <Checkout Page 1 process - Adding new delivery information.jpg>? If yes, click on the brown-coloured "select" link next to the Delivery Date box. This should make a small Calendar appear like this one - <Checkout Page 1 process - Choosing a delivery date.jpg>. Choose the Delivery Date you want. This should enter the date into the Delivery Date box like this <Checkout Page 1 process - Delivery date successfully chosen.jpg>
Q When creating my Delivery Information, I wanted to choose today or tomorrow as my Delivery Date. But it is not possible ....
A Yes, that is correct. Our Delivery Date calendar only allows you to choose a Delivery Date 2 days or more from the current date. This gives us time to get the flowers/products you want from our suppliers if we do not have them in stock. So, please choose a later Delibery Date. If you need something before 2 days from the current date, please telephone or visit our flower shop in Pattaya, if you can - we may be able to do it for you.
Q How do I choose a Delivery Recipient and Delivery Address?
A In the "Recipient's Details" section of the Delivery Information page, like this - <Checkout Page 1 process - Choosing a recipient and delivery address.jpg> think of a short name/nickname for your Delivery Address and enter that into the "Address Nickname" box. Then complete the information boxes below that, clicking on the blue-coloured i circles to see more information about some of the fields. NOTE: It is important that you give us the recipient's Contact Telephone Number (Mobile number whenever possible) as this will help us avoid delivery problems.
Q I am on the page where I create a Delivery Date, Delivery Time,
Recipient Information and Delivery Address for my Order like this <Checkout Page 1 process - Adding new delivery information.jpg> and when I
click on "Next" at the bottom of the page, nothing happens - I cannot go
forward to the next page of Checkout.
A Have you entered information into all of the "required" boxes. Do
you have an error message like this <Checkout Page 1 process error -
Items missing from new delivery information.jpg> at the very top of
the page? If yes, it is because you have not entered any information in
some of the "required" boxes. Use the error message to identify the
boxes you need to add information to
NOTE: If you have not been able to create the Delivery Date or
Delivery Address you want, please use our Contact Us page to give us a
description of your problem and we will contact you back via e-mail (or
telephone if you ask us to) with help.
Help for Checkout Page 1
Changing Delivery Information
created previously
Q I have created an Isan Flowers Order before. I can see the previous Recipient Name and Delivery Address information like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>, but how do I choose/create a different Recipient Name and Delivery Address?
A You have 2 options. (1) You can keep the previous Recipient Name and Delivery Address information and create new ones (additional ones), or (2) you can change edit previous Recipient Name and Delivery Address to different information so the previous information is lost and you have only one (new) Recipient Name and Delivery Address information.
To do Option (1), follow the instructions in the " I have never created a Delivery Date, Delivery Time, Recipient Information or Delivery Address for any Order before. How do I do it?" section above.
To do Option (2), Can you see the brown-coloured "Update Your Information" link next to the previous Delivery Nickname (just above the previous Recipient Name, like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>? Click on it. This should take you to a page that contains your previous Recipient Name and Delivery Address information like this - <Checkout Page 1 process - Adding new delivery information.jpg>. Then simply change the text to your new information and at the bottom of the page, click the "Save" button. This should take you back to the first page of Checkout and display some of your chosen Delivery Information next to a small blank circle like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>
Q I have created an Isan Flowers Order before. I can see the previous Recipient Name and Delivery Address information like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>, but how do I choose/create a new Delivery Date and/or Time period?
A Can you see the "Delivery Date" text and the brown-coloured "Update Now" link next to it (just under the Recipient Name and Delivery Address information, like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>? Click on the brown-coloured "Update Now" link. This should take you to a page that contains your Recipient Name and Delivery Address information like this - <Checkout Page 1 process - Adding new delivery information.jpg>. Then simply change the date (follow the instructions in the "How do I create a Delivery Date?" section above) and/or Time period, then go to the bottom of the page and click the "Save" button. This should take you back to the first page of Checkout and display some of your chosen Delivery Information next to a small blank circle like this - <Checkout Page 1 - Delivery info successfully added but not selected.jpg>
Q When creating my Delivery Information, I wanted to choose today or tomorrow as my Delivery Date. But it is not possible ....
A Yes, that is correct. Our Delivery Date calendar only allows you to
choose a Delivery Date 2 days or more from the current date. This gives
us time to get the flowers/products you want from our suppliers if we
do not have them in stock. So, please choose a later Delibery Date. If
you need something before 2 days from the current date, please
telephone or visit our flower shop in Pattaya, if you can - we may be
able to do it for you.
Help for Checkout Page 1
Moving to the next Checkout stage – after creating your Delivery Information
Q I have created the correct Delivery Date, Delivery Time,
Recipient Information or Delivery Address for my Order which appears
like this - <Checkout Page 1 - Delivery info successfully added but
not selected.jpg> but when I click on "Next at the bottom of the
page, nothing happens - I am stuck on the page. I cannot go forward to
the next page of Checkout to choose my Delivery Method -
<Checkout Page 2 - Selecting delivery method (area).jpg>)
A This is probably because you have not actually selected the
Delivery Information before clicking on the "Next" button. Make sure
you have clicked on the small blank circle next to your Delivery
Information so that a black dot appears in the circle like this
- <Checkout Page 1 - Delivery info correctly selected.jpg>. Then
click on the "Next" button. That should take you to the "Checkout Page 2 - Please Select a Delivery Method" page that will look similar to this
- <Checkout Process Page 2 - Selecting a delivery method (area).jpg> .
NOTE: If you are stuck on the
Delivery Information page like this <Checkout Page 1 - Delivery info
successfully added but not selected.jpg> or this <Checkout Page 1
- Delivery info correctly selected.jpg>, please use our Contact Us
page to give us a description of your problem and we will contact you
back via e-mail (or telephone if you ask us to) with help.
Help for Checkout Final Stage
When you go to the PayPal website but do not Pay
and want to pay for the same products/order later
Q I created an Order but when I went to the PayPal website I did
not/could not make my payment. I now want to try again and pay for the
same products/Order. How do I do this? Do I need to crerate another (a
new) Order from the beginning?
A No. You do not need to create another (a new) Order. When you
clicked on the "Confirm Payment" button on the last page of Isan
Flowers Checkout, this created a "Pending" Order on our website and
then passed you to the PayPal website to pay for it. This "Pending"
Order is saved for you and you can see it by logging into our website,
clicking on the "Account Maintenance" link under your login name and
then, in your members area, look at your "Order Information" page. When
you are ready to pay for your "Pending" Order via PayPal, simply click
on the button at the bottom of the Order on your "Order Information"
page and go through Checkout again.
NOTE: If you want to use a non-PayPal website payment method, leave your "Pending" Order where it is on the website, go to our Payment & Security
webpage, decide which non-PayPal payment method you can use (do you
have enough time before your chosen Delivery Date?) and follow the
instructions on the special webpage for that method.
At Your Service
The Isan Flowers Team
Contact Us
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