Please use the information below to find solutions to problems you may have ...
When Joining isanflowers.com ...
PROBLEM - I completed the Registration Form to join isanflowers.com, but I cannot Log In with my Username and Password
Solution - Your account was probably created successfully, but you did not validate your account - so your account did not activate. Our website automatically sent you a validation e-mail as soon as you registered. That e-mail is to make sure you entered a correct e-mail address on the Registration Form - so our website can successfully e-mail you things like Order confirmations. Please check to see if that e-mail is in your e-mail inbox, and use the link in the e-mail to validate your account. Then you will be able to log in to isanflowers.com.
PROBLEM - I did not receive my membership validation e-mail in my e-mail inbox after I completed the Registration Form to join isanflowers.com
Solution - The e-mail must have gone into the Spam or Junk Folder. Can you see it there? If not, please use the "Lost Password?" link next to the Login Area in the top right corner of our website and our website will send you another e-mail (then check your Inbox and also your Spam or Junk Folder)
When Trying to Login ..
PROBLEM - I have forgotten my Username
Solution - We do not have access to/view of our customers' passwords but we do know their Usernames, so please Contact Us and ask us to e-mail your password to you.
During the Checkout Process ...
I'm Having Problems during the Checkout Process
For example ...
- Cannot choose the delivery date I want
- Cannot move to the next page of Checkout
Solution - Please look at our special Checkout Help page
At the End of the Checkout Process, on the PayPal website - when Trying to Pay for My Order with a Debit or Credit Card ...
PROBLEM - I want to pay with my Debit or Credit Card. At the end of the Checkout process, your website took me to the PayPal website. I don't have a PayPal account (or don't want to use it) - How Can I Pay with my Card?
Solution - Please look at our special Pay with Card at End of Checkout - Help page
After Cannot Pay for Order on the PayPal website (but want to try again) ...
PROBLEM - I created a (Pending) Order using the website Checkout process, but could not do my payment for it because there was a problem on the PayPal website. How can I find the Order and try again to pay for it with a Debit Card, Credit Card or PayPal account?
Solution - Please look at our special Find & Pay For Pending Order By Card or PayPal - Help page
If the information above does not help you fix your problem, please Contact Us !
At Your Service
The Isan Flowers Team