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Days left to Order for CHRISTMAS DAY (25 Dec) =  14 days
Home arrow Delivery & Collection
Delivery & Collection

Would you prefer to collect your Isan Flowers products, or for the Isan Flowers team to arrange delivery for you?

When you buy products from Isan Flowers, you can EITHER ...

(1) request to collect them yourself from our Pattaya flower shop (Where Are We?)
OR
(2) request us to deliver them to a Pattaya address for you.
OR
(3) use our "Anywhere in Thailand" Gifts By Post service, where we arrange for the Thailand Post Office to deliver special products (not fresh flowers) to a Postal address anywhere in Thailand (Bangkok, Chiang Mai, Phuket, for example).

Collection & Delivery Checklist
Why is Delivery Not included Free?
DELIVERY AREA MAP & PRICES
Collection
(For internet orders, please order 2 days or more in advance)
Delivery
(For internet orders, please order 2 days or more in advance)
Need your Flowers/Products within the Next 2 Days?
How Reliable & Safe is the Isan Flowers Delivery Service?
Delivery Confirmation & Photo
Delivery Information You need to give Isan Flowers
Wanting Deliveries to be a Surprise
Adding A Personal Message
Checking your ‘Order Confirmed’ e-mail (internet orders)
When will the Collection and Delivery process start (internet orders)?
Product Packaging
Delivery Times
Delivery Methods
What Happens if there are Delivery Problems?
Questions?
Complaints?


Collection & Delivery Checklist

- Will your flowers or plant be fresh & healthy? – Yes! (except our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that)
- Will your flowers and gifts look as good as the photo? – Yes! In fact, most of our product look even better in real life
- Can you choose the time of day to Collect or for the Delivery to be done? – Yes! (except our "Anywhere in Thailand" Gifts By Post service)
- Can you add a personal message with the Delivery? – Yes!
- Is Delivery expensive? No! - it’s free to addresses close to our Pattaya Flower shop, and low-cost to other areas
- Can you be sure they will be delivered safely, on the date & time you want - and receive a photo to prove it*? – Yes! (except our "Anywhere in Thailand" Gifts By Post service)
- Will we tell you if it was not possible to do the Delivery the first time & why? – Yes!
- Will we tell you when they have been Delivered? – Yes! (except our "Anywhere in Thailand" Gifts By Post service)

* assuming your recipient gives us permission!


Why is Delivery Not included Free?

Many internet flower delivery websites boast that their products include free delivery. However, usually this simply means that a general delivery price is already added to the price you pay for each product. Our product prices don’t include delivery (except our "Anywhere in Thailand" Gifts By Post service). We charge a separate delivery price for some delivery areas because we believe that is fairer for our customers - it keeps prices low for you. (For example, if you want your order delivered to a place closer to our shop, the price of our products will not already include a cost associated with the possibility of us having to deliver the products to a place farther away. And, if you order two or more products from us, you will pay only one delivery price – instead of a delivery cost in every product! It also means that you can place your internet order and avoid a delivery cost completely if you can collect your products from our shop).


DELIVERY AREA MAP & PRICES
If you do not want to collect your order from our Pattaya florist shop, we are proud to provide an excellent, very reliable Delivery service to most places in the Pattaya area that have a Thai postcode starting with 20... ., such as 20150 and 20260.  We can deliver to nearly everywhere in Pattaya, such as Homes, Offices, Hotels, Bars, Hospitals and Shops. It is free to addresses nearest to our Pattaya flower shop and we charge a reasonable price for other delivery areas. Those delivery prices depend on how far away the delivery address is from our shop and take into account our (1) traveling costs to the address (2) time taken to travel and complete the delivery successfully (3) time and administration cost of taking a delivery photograph and emailing it to you, when applicable. Please choose the appropriate Delivery area and its price during the Checkout process (except our "Anywhere in Thailand" Gifts By Post service).

map2012_mini.jpg

 

 

CLICK MAP PICTURE TO SEE BIG DELIVERY MAP ----->>>>

 

 

 

Collection from Isan Flowers Shop
FREE 
Delivery Area 1 (Central & South Pattaya) on our Delivery Map US$4.99
Delivery Area 2 (Pratumnak Hill & Sukhumvit) on our Delivery Map   US$4.99
Delivery Area 3 (North Pattaya & Sukhumvit) on our Delivery Map   US$5.99
Delivery Area 4 (Naklua & Sukhumvit) on our Delivery Map US$6.99
Delivery Area 5 (North & Central Jomtien, Sukhumvit) on our Delivery Map US$6.99
Delivery Area 6 (South Jomtien & Sukhumvit) on our Delivery Map US$7.99
I DO NOT KNOW exactly where - but I know it is somewhere in Pattaya town US$6.49
EAST PATTAYA - From the Railway Line up to Lake Mabprachan & Siam Country Club
US$9.99
EAST PATTAYA - Area of Bo Win & Eastern Seaboard Industrial Estate
 US$25.99
SOUTH OF PATTAYA - Area from South Jomtien up to & including Na Jomtien and Phoenix Golf Club US$10.99
SOUTH OF PATTAYA - Area from Na Jomtien (and Phoenix Golf Club) up to & including Bang Sare US$14.99
SOUTH OF PATTAYA - Area from Bang Sare up to & including Sattahip US$26.99
SOUTH OF PATTAYA - Area of Ban Chang & Huai Pong  US$28.99
SOUTH OF PATTAYA - Area from Bang Chang up to & including Rayong
 US$35.99
NORTH OF PATTAYA - Area from Naklua up to & including Laem Chabang US$19.99
NORTH OF PATTAYA - Area from Laem Chabang up to & including Sri Racha US$25.99
NORTH OF PATTAYA - Area from Sri Racha up to & including Bang Saen US$29.99
NORTH OF PATTAYA - Area from Bang Saen up to & including Chonburi City
 US$46.99
OTHER
See Below

Delivery to Other Areas in Pattaya and in Chonburi province – If you would like us to deliver to a Pattaya address outside the above areas, we may be able do it for you (if it has a Thai postcode starting with 20... ., such as 20150 and 20260) - please Contact Us for confirmation and a delivery price, before making your order.

Delivery to Other Areas of Thailand - We are pleased to say we can send some specially-selected products to Any Postal Address in Thailand. Please click here to see information about our "Anywhere in Thailand" Gifts By Post service.

Collection (For internet orders, please order 2 days or more in advance)
Our Pattaya flower shop is open 6 days a week (closed on Sundays, National and Local Holidays – see our Calendar).

- If making your order via this website, you can avoid paying our delivery prices if you can collect your products from our shop. If you would like to collect your order, please add our Isan Flowers shop address as your ‘Delivery’ address and choose a Collection date which is 2 days or more in advance. This is because of the possible time difference between Thailand and the country you are in. (Thailand is GMT +7 hours) and gives us time to get the flowers/products you want from our suppliers, if we do not have them in stock.
(NOTE: Please collect your order within 2 days of receiving your Confirmed Order e-mail. This is to make sure your product will still very fresh and because we don’t have enough room to store completed orders indefinitely on our premises. If you have not collected your order within 2 days we will send you a reminder e-mail and/or telephone you to remind you to collect it.)
NOTE: Need your flowers/products within the next 2 days? Please see the section below

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Delivery (For internet orders, please order 2 days or more in advance)
- If making your order via this website and you would like us to deliver your order, we can do deliveries nearly every day. However, please choose a Delivery date which is 2 days or more in advance. This is because of the possible time difference between Thailand and the country you are in. (Thailand is GMT +7 hours) and gives us time to get the flowers/products you want from our suppliers, if we do not have them in stock.
NOTE: Need your flowers/products within the next 2 days? Please see the section below


Need your Flowers/Products within the Next 2 Days?

If you would like Next Day Delivery, please use our other website, Roses-To-Pattaya.com. Unfortunately, we cannot normally do Same Day Dellivery for web orders. If you want Next Day Delivery but do not want to use Roses-To-Pattaya.com, please telephone us, or visit our flower shop in Pattaya. We can then tell you if we have the flowers/products in stock and have them (or a suitable alternative) ready for you either (a) immediately (b) while you wait, or (c) within a few hours.


How Reliable & Safe is the Isan Flowers Delivery Service?

We are proud of our excellent Delivery service. We can trust us to deliver on the day and time you request from us – subject to the conditions on this page. Please remember that the more complete, correct and detailed information you give us about the recipient and Delivery address, the better the chance your Delivery will be successful at our first attempt and prevent any delays. Please always give us the recipient's contact telephone numberon your order.


Delivery Confirmation & Photo
We know customers like to hear as soon as possible when their order is ready for Collection or has been successfully delivered. As part of our commitment to the best possible customer service, we are pleased to say we will …
(1) send you an SMS text message to your mobile phone when it is ready for Collection or when has been successfully delivered - If you have given us your mobile telephone number as part of your member registration or Checkout process,
(2) send you a delivery confirmation e-mail or message via Messaging app (normally within 12-24 hours) containing a photo taken of your Order items just before they leave our shop for delivery (pre-delivery photo) or (if your recipient gives us permission) a photograph of the recipient receiving the products. (NOTE: A photo will not be possible if the recipient refuses to give permission, or we were obliged to deliver to a third party, instead of directly to the recipient – please see our Terms and Conditions for examples of these situations. Delivery photos will not be possible if the recipient is in hospital, because many hospitals do not allow photos to be taken).

Delivery Information You need to give Isan Flowers
When you use the Isan Flowers website Checkout process (not for our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that), you will be able to choose various Collection and Delivery options. Please ensure you take care to give us the complete, correct and detailed recipient & Delivery address details for your order (including a contact telephone number for the recipient - preferably a mobile one). This will help us deliver your order successfully at the first attempt and therefore prevent any delays and avoid you having to pay extra charges.

Internet customers - Please use the special "Please give us any special instructions …". box on the last page of the Checkout process to give us any useful extra information for our delivery staff about the delivery location that will help us find it successfully. For example, directions which are not included in the basic address information, such as floor number or hospital ward number, directions to difficult-to-find addresses, and any business opening hours. Deliveries to hospitals can be a little difficult, because patients may move from ward to ward, or be discharged. However, problems can be avoided by ensuring that you give us accurate, and up-to-date information about which ward the recipient is in and the full name of the recipient, because there can be sometimes be two or more patients with the same first name and/or nickname which can lead to delivery issues that are outside our control.

Recipient contact telephone numbers are important because we will use the recipient’s contact telephone number you give us to speak to the recipient on the delivery date you requested (except our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that), shortly before or at the start of the delivery time period you requested, to ensure they will be able to receive your delivery at the time and place you specified on your Order. If they say they will not be able to receive it personally at the delivery time you requested, we will agree with them to either (1) do the delivery at a different time (and/ or date) they prefer or (2) deliver the order to a third party (for example, a neighbour, friend or work colleague) for them to collect it later. We always try to deliver to the named recipient direct, if possible, because then we can try to take a delivery photo and we can be sure that the recipient has definitely received the Order. NOTE: In cases where the recipient has asked us to deliver the order to a third party, it will be the recipient's responsibility to collect the order from this third party. We regret that we cannot accept responsibility when the order has been correctly delivered in this way and the actual receiver refuses or fails to pass on the products to the intended recipient or return them to Isan Flowers.

Once you complete payment for your internet order, please check the ‘Order Confirmed’ e-mail we will send you and ensure the details are correct. See Checking your ‘Order Confirmed’ e-mail (internet orders) below
NOTE: We will make every attempt to solve Delivery problems but we cannot guarantee to deliver your order direct to your recipient or in the time period you requested or give you a refund if you have provided us with incorrect, unclear or incomplete Delivery information and we cannot contact the recipient using the contact telephone number you gave us (see What happens if there are Delivery problems? below)

Wanting Deliveries to be a Surprise
We know that customers sometimes want the delivery of their Order to be a surprise for the recipient. However, like other flower shops and services in Thailand, we normally try to contact recipients via telephone first, on the delivery day, before we try to go to deliver an Order to them - because .... (1) many get angry if they do not know we are coming to see them, and (2) sometimes recipients are not at the expected delivery address at delivery time (Pattaya has a high % of people who are working temporarily or on holiday there, so people move around a lot, and are not always where you expect) and (3) we cannot do multiple delivery attempts due to time and cost to us.
Still, when we telephone the recipient, we will always do everything we can to not tell them what we are going to deliver, or who the gifts are from  (but sometimes recipients will not agree to receive an Order if we do not tell them that information - some Thai people get very suspicious when they hear something will be delivered to them, and some company offices have rules that say they must know what is going to be delivered to the office).
BUT if complete surprise delivery is extremely important to you .... we can do it (we will not telephone the recipient first) if you tell us that you understand and accept that ...
-
we will only do one surprise delivery attempt per Order
- we cannot guarantee, or promise, that the recipient will receive or see what we deliver (the Order/flowers/gifts) - because they may not be there at delivery time.
NOTE: If the recipient is not there, we will leave the Order with a person at the delivery address (friend, work colleague or neighbour, for example) who can look after the gifts for the recipient until (hopefully) the recipient comes back to the delivery address - but that other person *may or may not* do this reliably.


Adding A Personal Message
During our website ordering process you can also enter a personal message for us to add to the product for you. We will write it on a small Isan Flowers business card and add it to your product. Normally we will write this in the same language you typed the message in, but if you would like us to write it in Thai or translate it into Thai for you, we will be happy to do that – just ask us to do this when you write your message.


Checking your ‘Order Confirmed’ e-mail (internet orders)

When you complete payment for your internet order, we will send you an ‘Order Confirmed’ e-mail (for a definition of Order Status types, please see our Payment & Security page) and our Pattaya flower shop team will start preparing the products you ordered for Collection or Delivery (whichever you chose) on the time and date you requested in your order.
Your ‘Order Confirmed’ e-mail will show the details of your order and the Collection or Delivery options you chose. Please check this e-mail very carefully as soon as you receive it, to make sure the details are correct. If you see a mistake, or need to make a change, please reply to the e-mail or Contact Us immediately so we can correct your order details before Collection or Delivery.

When will the Collection and Delivery process start (internet orders)?
For information on what happens after you complete payment for your internet order, such as the e-mails you will receive and the types of Order Status, please see our Payment & Security page (except our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that). Please note that Collection and Delivery will only apply to orders that have a ‘Confirmed’ status.
(If, for some reason, you exit the Checkout process before completion or the PayPal payment fails, your order will remain ‘Pending’ and Isan Flowers will not start work on your order. However, we will send you an advice e-mail and details of your Pending order will stay on your personal membership area of our website so you can complete the order later when you want)


Product Packaging
We know the appearance of gifts is extremely important (more important in Thailand than many other countries). Therefore, in addition to making our flower arrangements as beautiful as possible, we also take a lot of care with the packaging. Every flower and plant product you order via our website will be delivered in beautiful, secure packaging to ensure ….
(1) the flowers or plant arrive in the same beautiful, undamaged condition they left our shop and
(2) they have some water to drink to keep them fresh until the recipient can give water to the flowers themselves
(3) you or your recipient get the maximum pleasure from receiving the product.
Typical packaging will include: cellophane sheet(s) wrapped around the flowers or plant, a nice colourful bow. All our fresh cut flower Bouquets are “aqua-packed” (the bottom of the stems wrapped in wet cotton wool and a plastic bag to keep them fresh on the Delivery journey). Our fresh cut Basket and Vase arrangements have a wet oasis (green florist foam) inside the Basket/Vase to hold the flowers and give them water. We often supply complementary flower food (1 packet) and flower care instructions sheet with our fresh cut Bouquet and Vase arrangements. If you choose to collect your flowers from our Pattaya flower shop, we can package them in the same way, either before or when you arrive.


Delivery Times (except our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that)
We are pleased to offer you a choice of 6 standard Delivery periods – (1) Anytime (2) 10am-12pm (Midday) (3) 12pm (Midday)-3pm (4) 3pm-6pm (5) 6pm-8pm and (6) 8pm-10pm. Our website Checkout process will ask you to choose your preferred Delivery time period when you order. As stated above, we will use the recipient’s contact telephone number you give us to speak to the recipient on the delivery date you requested, shortly before or at the start of the delivery time period you requested, to ensure they will be able to receive your delivery at the time and place you specified on your Order. If they say they will not be able to receive it personally at the delivery time you requested, we will agree with them to either (1) do the delivery at a different time (and/ or date) they prefer or (2) deliver the order to a third party (for example, a neighbour, friend or work colleague) for them to collect it later. We cannot guarantee that every Delivery will be successful at the first attempt (please see  What happens if there are Delivery problems? below

Delivery Methods (except our "Anywhere in Thailand" Gifts By Post service. Click here for more information about that)
Isan Flowers takes great care with our Delivery methods to make sure recipients will receive flowers in the same beautiful, undamaged condition they left our shop. Usually, one of our Isan Flowers team will personally deliver your order. We will also send web order customers a photo taken of the Order items in our shop, just before they leave for delivery (pre-delivery photo) and a delivery photo (subject to recipient giving us permission)


What Happens if there are Delivery Problems?
We will make every attempt to solve Delivery problems. For full details of the many things we will do to ensure a recipient receives an order, and the implications of Delivery problems, please see our Terms and Conditions page


Questions?
If you have any questions regarding our Collection or Delivery service, or want to make a special Delivery arrangement for your order, please visit our Pattaya flower shop or Contact Us and we will be very happy to help you. 


Complaints?
In the unlikely event that you are not satisfied with our products, services, please tell us (preferably within 24 hrs of the problem so we can try to solve it for you immediately). We are happy to receive any justified customer complaints because we want to give all our customers great service.


 

 

 





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Isan Flowers, 313/250 Moo 10,
(near corner of Soi 29) Pattaya 3rd Road,
Central Pattaya,
Chonburi 20150,
THAILAND
Tel : (+66)(0)38-42-1773

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