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Terms & Conditions

These Terms and Conditions ("Terms & Conditions") are the terms and conditions upon which Isan Flowers ("we/us/our") makes isanflowers.com (the "website") available to our customers ("you/your") and any of our products and services which are sold on or via this website. Please read them carefully before continuing to use this website. By accessing or using this website, you are agreeing to these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use this website.

Product Appearance and Specification
Photographs of priced flower and gift products on this website are all closely representative of the appearance, style, size and colour of the actual products Isan Flowers will provide for your order. However, Isan Flowers cannot guarantee that the product you or your delivery recipient will receive from us will be exactly as pictured. The nature of flowers and plants means that every arrangement will be slightly unique. Certain flower and plant products may be delivered in bud to ensure longer life. Also, seasonal and regional conditions sometimes affect the supply of the constituent parts of flower and gift products, beyond Isan Flowers’ control, and we reserve the right to make substitutions without notice, when absolutely necessary, to fulfill your order to our high standards. However, Isan Flowers will ensure that the substitution products supplied will be as similar as possible (for example, design, size and colour) and of equal or higher quality and value to those shown in the photographs, at no extra charge. If we think you will perceive the differences to be significant, we will contact you with a description of the differences before completing the order to check if you still wish to continue with the order or prefer to select an alternative Isan Flowers product. If you wish to cancel the order, Isan Flowers will refund your payment via PayPal no later than 7 days after the requested delivery date.

Please note that some flower and plant products may be harmful or poisonous to animals or humans. Please see our Flower Care page for some information on this. If you require further information before making an order, please Contact Us .

The content on this website - photographs of priced flowers and gifts, text and logos are created by and copyrighted property of Isan Flowers. Any use of this website or its contents other than for your own personal, non-commercial use is prohibited without prior written permission from Isan Flowers, including copying, storing, reproduction, modification, distribution, transmission and republication.

Delivery - General
Unless stated in the specific product description, product prices exclude delivery. Collection and Delivery of orders may not be possible on some national or local Pattaya holidays, such as Pattaya Songkran (traditional Thai New Year – see our Calendar page). If we cannot deliver your order on the date you requested, we will warn you in advance and offer to make the delivery on the next working day.
During the internet order process (Checkout), you can choose a preferred time period for collecting your order from our shop in Pattaya or the delivery on the delivery day. To help us meet your preference, please ensure your order is placed 2 days or more before your preferred collection or delivery date and time. This is because of the possible time difference between Thailand and the country you are in. (Thailand is GMT +7 hours) and gives us time to get the flowers/products you want from our suppliers, if we do not have them in stock. If you need your flowers/products within 2 days, please telephone us, or visit our flower shop in Pattaya. We can then tell you if we have the flowers/products in stock and have them (or a suitable alternative) ready for you either (a) immediately (b) while you wait, or (c) within a few hours.

To avoid problems or delays with delivery, please ensure that you have included the full and accurate address details of the intended recipient and their contact telephone number (preferably a mobile phone). Please provide any useful extra information for our delivery staff about the delivery location in the 'Please give us any special instructions.... ' box on the last page of the Checkout process. For example, directions which are not included in the basic address information, such as floor number or hospital ward number, directions to difficult-to-find addresses, and any business opening hours. Deliveries to hospitals are often problematic as patients may move from ward to ward, or be discharged. This means that we sometimes are unable to deliver orders for you at a very emotional time. However, many of these problems can be resolved by ensuring that we have accurate and up-to-date information about the ward that the recipient is in. It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to delivery issues that are outside our control. Failure to provide this recipient contact information and extra address directions may result in us not being able to deliver your order on time, or at all.

We will use the recipient’s contact telephone number you give us to speak to the recipient on the delivery date you requested, shortly before or at the start of the delivery time period you requested, to ensure they will be able to receive your delivery. If they say they will not be able to receive it personally at the delivery time you requested, we will agree with them to either (1) do the delivery at a different time (and/ or date) they prefer or (2) deliver the order to a third party (for example, a neighbour, friend or work colleague) for them to collect it from later.
NOTE: In cases where the recipient has asked us to deliver the order to a third party, it will be the recipient's responsibility to collect the order from this third party. We regret that we cannot accept responsibility when the order has been correctly delivered in this way and the actual receiver refuses or fails to pass on the products to the intended recipient or return them to Isan Flowers.

If we cannot contact the recipient on the contact telephone number you give us, we will attempt to deliver the order anyway, on the delivery date and during the delivery time period you requested. If the recipient is not there, we will again try to speak to the recipient on the contact telephone number you gave. If that is still not possible, we will leave a card at the delivery location (with a neighbour if necessary), asking the recipient to contact us within 24 hours and bring your order back to our shop for temporary storage. When the recipient does contact us, we will agree with them a date, time and place to do a second delivery attempt – to either them personally or an agreed third party - or the recipient can collect the order from our shop if they want.  If the recipient does not contact us, we will continue for up to 2 days to try to make contact with the recipient using the contact telephone number you gave us. 

We will advise you, via e-mail, if one or more of the following situations occur: (a) delivery on the date and during the delivery time period you originally requested has not been possible (b) the alternative delivery date & time the recipient has requested the delivery (c) we have not been able to contact the recipient (d) the recipient has not responded to the card we have left asking them to contact us.

If it has not been possible to deliver your order on the basis above and either (1) your recipient does not contact us within 48 hours of us leaving our card or (2) you cannot provide a successful alternative recipient contact telephone number we reserve the right to cancel your order with no refund if it is not collected from our shop within 48 hours of the of us leaving our card. Isan Flowers cannot accept any liability for the non-delivery and reserves the right to charge an additional delivery charge for a second delivery attempt. We are also not responsible for any other costs incurred by you due to failed deliveries.

We reserve the right to not action any delivery requests to addresses and locations which we believe are unreasonable (for example their distance from our shop, their complexity) but we will warn you via e-mail if this is the case.

Delivery - Delivery to recipient not possible
While Isan Flowers will make every effort to deliver your order on the date and during the time period you choose, to the recipient's address you provide, we cannot guarantee this due to problems our delivery staff may have, beyond our and their control (for example, problems with the address information you provide, the recipient is not at the address at the chosen time, severe thunderstorms and flooding). In these cases, we will tell, via e-mail or phone, you the new date and time period we will attempt to deliver the order (usually as soon as possible but this may depend on when we receive more accurate or complete delivery instructions from you).

Isan Flowers will normally attempt to deliver an order to the actual, specific recipient whose name you provide during the order process, not a neighbour for example, unless you give us specific authorization in your order instructions. However, when Isan Flowers is requested to deliver an order to some types of location, such as offices, schools, hospitals, funeral directors, hotels and other business locations, we may not be able to deliver the flowers directly to the intended recipient. For reasons outside our control it may be necessary to deliver to a third party for them to pass on to the recipient for us. In these cases, we will attempt to deliver to the reception area and (where possible) obtain a signature from the receptionist (or equivalent) and try to contact the recipient, using the contact telephone number you give us, to tell them this. We regret that where an order has been correctly delivered in this way, we cannot accept responsibility if the third party does not pass the product(s) on to intended recipient or the third party refuses or fails to return the products to Isan Flowers.

In the unlikely event we do not deliver an order on the date and during the time period specified in an order, due to circumstances that are within our control, we will warn you of this via e-mail or phone and advise when we will attempt to deliver the order (usually as soon as possible) or agree some alternative delivery time period and/or date and refund any original delivery charge. We reserve the right to provide additional compensation in the form of a discount off a future purchase from isanflowers.com. No other form of compensation will normally be offered.
In cases where the recipient is not at the delivery location but gives us permission by telephone to leave the order there with their friend, work colleague or neighbour our delivery staff will try to do this, if possible. It will be the recipient's responsibility to collect the order from this third party. We regret that we cannot accept responsibility when the order has been correctly delivered in this way and the actual receiver refuses or fails to pass on the products to the intended recipient or return them to Isan Flowers.

Delivery - Proof of Delivery
Whenever possible, we will attempt to take a photograph of the intended recipient receiving a delivery. However, this cannot be guaranteed because there may be times when the recipient refuses to give us permission, or it was necessary to deliver to a third party for them to pass the products(s) on to the recipient. In these cases, we will obtain the signature of either the recipient or the third party authorised to accept delivery on behalf of the recipient or organization, and this will be regarded as proof of delivery to your chosen recipient.

Prices, Currency & VAT
Because we use PayPal for our online payment process, the ‘base currency’ and ‘billing currency’ of this website is US Dollars, instead of Thai Baht. If you use our Currency Selector feature to display prices of our products in Thai Baht, British Pounds or Euros, please note that these non-US Dollar prices are for illustration only - we will charge you the US Dollar price for the products you buy, no matter what type of currency you selected to display the prices. The exchange rate used to make your payment to Isan Flowers in US Dollars will be the rate used by PayPal.
In accordance with Thai law, Isan Flowers is required to collect appropriate Value Added Tax on the products and services we provide. Unless stated in the specific product description, product prices on this website include VAT at the current rate. Isan Flowers may quote prices and VAT separately for custom orders and/or special orders for business customers.

Website Membership
When you join our website you will be required to create a password. You must keep this password confidential and not show, give or share it with anyone. You will be responsible for all activities and orders made using your member name and password. If you know or think that another person knows your password you should notify us immediately. If you forget your password, you can use the ‘Lost Password?’ function in the My Account area of our homepage to receive a new one (which you can change after you successfully log in again).

You must ensure that the details you provide during website registration or at any time after joining are correct, up-to-date and complete. Inform us immediately of any changes to the information that you provided when registering by updating your personal details via the My Account area of our homepage. This will ensure you receive the communications and service we provide for you.

If Isan Flowers has reason to believe there may be a breach of security or misuse of your membership, we may require you to change your password, reset your password for you or, if necessary, suspend your membership.

While we take every reasonable precaution and care with the website membership functionality, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this functionality, and any such representations and warranties are excluded by this notice. We do not warrant that use of the functionality will be uninterrupted or error free. Whilst every effort is made to ensure e-mails sent to you using information in your account are processed and delivered as required, we cannot be held responsible for non-delivery of these messages. Your use of website membership is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of website membership.

Orders & Payment
Payment is the final stage of the Checkout process. This stage is managed entirely by PayPal’s own secure website. None of that information is processed or stored on isanflowers.com. For details about the security of your financial information and the Terms & Conditions when using PayPal, please see PayPal’s own Terms & Conditions on their website.

We will attempt to receive your payment, by whatever method you use on PayPal, at the time you press the Pay Now button (or equivalent) on PayPal’s payment webpage. As soon as you successfully receive payment for your order, we will send you a Order Confirmed e-mail, via the e-mail address you provide, to advise that we are processing it. We will not consider ourselves bound by a contract with you until we have issued this e-mail confirmation. If your payment to us is not completed successfully for any reason, your order status will remain ‘Pending’ instead of ‘Confirmed’ and we will send you an e-mail telling you this. For a definition of Order Status types, please see our Payment & Security page.
By completing the Checkout process, you are agreeing to be bound by these Terms & Conditions and other conditions appearing anywhere on the Isan Flowers website. We cannot accept internet orders from customers under 18 years old.

Canceling or Changing Your Order
If you wish to change your order (for example - product type, delivery address, gift message) or completely cancel your order after you have received your Order Confirmed e-mail, please do so as soon as possible by visiting our Pattaya flowers shop, telephoning us or using the Contact Us page on our website. Any changes or cancellations must be made at least 48 hours before your chosen collection or delivery time, to ensure that we have time to change the order before preparation and delivery. Unfortunately, we cannot guarantee to accept changes made to your order or cancellations after that time, so please check all the details of your order shown in your Order Confirmed e-mail, as soon as you receive it.

Returns and Exchanges
Within 7 days of receipt of your order, you may return and receive a full refund or product exchange for any non-fresh flower, non-inflated balloon, non-food product bought from Isan Flowers that you believe is not of an acceptable standard or defective - if it is still unused and in the original packaging and condition Isan Flowers supplied. Such products must be returned, in person or by post (undamaged) to our Pattaya flower shop.
In cases where you have ordered a non-fresh flower, non-inflated balloon, non-food product to be delivered to a recipient and there is nothing wrong with the product itself but the recipient simply does not like what you chose, Isan Flowers cannot offer a refund but will be happy to provide a product exchange up to the same price you paid, subject to the conditions above.

Isan Flowers makes every possible effort to ensure our products and services meet your expectations, by choosing the flowers and other products we sell very carefully to ensure they are the highest quality. In the event you are not satisfied with your Isan Flowers product or service, please contact us by visiting our Pattaya flowers shop, telephone or our Contact Us page. We want to hear all customers’ complaints because we want all our customers to be completely satisfied and our products and services to be as good as possible. Because of the perishable nature of most or our products and to enable us to resolve any complaint quickly, complaints should be made within 24 hours of the date of delivery of your purchase, whenever possible.  

Discounts, Coupon Codes and Special Offers
Isan Flowers may sometimes operate special discount schemes, coupon codes and special sale prices. These offers will generally be valid between a specific start and end date and cannot be used for purchases before or after these dates. If you buy a product or service and its price falls, or is discounted due to a special offer later, the price of the product or service at the time of purchase shall prevail. We cannot give special discounts on products or services that have already been bought. Our special offers are often made because of the availability of products so we may change the terms of special offers, or withdraw them completely at any time without notice.

We also reserve the right to offer personalized discount schemes, coupon codes, special offers and promotions to particular types of customers and only customers qualifying for the scheme and/or in receipt of the special offer will be entitled to the discount.

Isan Flowers discount coupon codes must be entered in the relevant section of the Checkout process on isanflowers.com. Coupon Codes may restricted to either one use, a limited number of uses or multiple use by particular entitled customers and we reserve the right to refuse them if they are passed on for use by other people. If the coupon code you enter during the Checkout process is rejected it will probably be because the code has expired or the maximum use limit has been reached and the discount will not be applied. Selected coupon codes may be restricted for use against specified products. Where possible, details of any restrictions will be communicated when we promote and/or give the coupon code to you. Coupon codes may be withdrawn or suspended without notice for any reason. We will try to advise you during the Checkout process if we cannot accept the voucher code you have entered.

Where the coupon code entitles you to a percentage discount, the discount will not apply to the delivery charge (if any). We are unable to apply a discount to orders already placed. Coupon codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions. We cannot be held responsible for non-availability of isanflowers.com which may prevent use of coupon codes.

We are committed to protecting your privacy. For more information, please see our Privacy Policy.

Website Availability & Disclaimer
We make every reasonable effort to ensure that our website is always fully operational and error-free. However, we cannot guarantee this. Your access to this website, some or all of its services and website membership functionality may be occasionally restricted to allow for routine maintenance. We accept no responsibility for any defects and/or interruption of the website and shall be released from our obligations under these Terms & Conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.
Isan Flowers makes no representations or warranties of any kind, express or implied, as to the operation of the website, the information, content, materials or products, included on this website. To the full extent permissible by applicable law, Isan Flowers disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Isan Flowers will not be liable for any damages of any kind arising from the use of this website, including but not limited to incidental, punitive, direct, indirect and consequential damages.

Changes to these Terms & Conditions
We reserve the right to add to and make changes to our website and these Terms & Conditions at any time without notice. If we do, we will place the updated Terms & Conditions on this page so our members, customers and visitors are always aware of them. It is your responsibility to review the Terms & Conditions on each occasion you access the website. Changes will be effective as soon as they appear here and all subsequent dealings between you and us will be on the new Terms & Conditions.

Your Consent to these Terms & Conditions
Subject to the above provisions, by using our website you consent to these Terms & Conditions.

Comments & Questions
Isan Flowers welcomes feedback on our Terms & Conditions. Please send any comments, corrections or questions to us via our Contact Us page.

Isan Flowers
17 November 2008


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Isan Flowers, 313/250 Moo 10,
(near corner of Soi 29) Pattaya 3rd Road,
Central Pattaya,
Chonburi 20150,
Tel : (+66)(0)38-42-1773

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